OH SWEET YONI products are exclusively sold online at ohsweetyoni.com. Be the first to know about new products, collections, restocks, and more by signing up for emails here.

Orders are processed pending item payment approval. Most orders placed Monday through Friday will be processed and shipped within 1-2 business days. Orders placed on Friday, over the weekend or on holidays will start processing on Monday and ship within 1-2 business days.

Sorry girl, orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.

We are usually unable to change or cancel an order after you've placed it. If you receive a cancellation notification, please contact Customer Service st hello@ohsweetyoni.com for more information. See Return Policy if you would like to return your order after receiving it.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

We strive for perfection; disappointing our customers is not an option for us! Unfortunately, some things are beyond our control, but in those cases, we promise to step up and handle that shit quickly and expeditiously. If your OSY package arrives damaged, with incorrect items or missing an item, email us right away at orders@ohsweetyoni.com. Please include photos of your packing slip and any damage. We will get back to you within 24 hrs (Monday-Friday) or 48hr (on the weekends or holidays) with a satisfactory resolution.

We have the following shipping options available for select eligible regions: UPS Economy - 3-8 business days UPS Ground - 2-5 business days UPS 2nd Day Air - 2 business days (for orders placed by 2pm EST Monday-Friday) Please note, shipping times do not include the standard 1-2 business day processing time it takes for the order to ship out.

Unfortunately, we do not ship internationally at this time. We ship only to the 50 states of the United States and Canada. COMING SOON: We will offer Standard (via Landmark Global) and Express (via DHL) shipping options depending on the destination country. The exact available shipping options for your country will be presented during checkout. The total shipping price including duties & taxes will also be displayed during checkout. Depending on the destination country and shipping method chosen, international orders can take between 4 to 21 business days to deliver.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. If you enter a wrong address and someone else receives your package, we are not responsible for the loss. If you enter an invalid shipping address or you miss the package delivery and it is returned to us, we will issue you a refund, minus the shipping cost.

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on ohsweetyoni.com.

If you believe that your package was lost or stolen, please contact Customer Service via email at orders@ohsweetyoni.com.

We are a personal care company and due to the intimate nature of our products, for safety reasons, most of our products are non-returnable and non-refundable. There are a few items (particularly our merch) that we will accept returns for. Please check the "FYI" section on the product page to see if it is returnable before checking out. All domestic orders must be returned within 30 days of the date the order was shipped for items that are returnable/refundable. We do not provide prepaid return labels; you are responsible for covering shipping costs on all returns. Products must be returned sealed or unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders. We reserve the right to refuse returns that show signs of use, wear or do not meet the above criteria. Products marked "Final Sale" cannot be returned. For international returns, return shipping and any reverse duties are the responsibility of the customer. See shipping for more information on international orders.

For items that can be returned (check "FYI" section on product page), please email Customer Service: orders@ohsweetyoni.com. Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows that is was delivered. If your return is accepted, your refund will be processed and applied to the original method of payment. Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

At this time we are not able to offer exchanges. We recommend requesting a return for items that are returnable (check "FYI" section on product page). Send and email to Customer Service: orders@ohsweetyoni.com with the details of what you'd like to return and we will be happy to assist. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method. Please place a new order for the new item.

We sincerely apologize that you received a damaged item. We hate disappointing you! Please send a photo of the damaged product to orders@ohsweetyoni.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 10 day return window cannot be returned or refunded.

Abso-fucking-lutely! All OSY products are 100% natural and CLEAN. In the beauty industry, the term 'Clean' refers to using ingredients sourced from nature, omitting potentially harmful synthetics and harsh preservatives. We are committed to using only truly natural, non-toxic ingredients with no synthetic preservatives, parabens, sulphates or GMO.

OSY is cruelty-free! We do not test our formulas on animals.

With the exception of a Mimir, our Mulberry Silk Sleep Mask (which is made from the fiber spun by silkworms ), OSY is vegan-friendly and does not use animal-derived ingredients.

We have products that are safe for pregnant or nursing Mamas here. However, we also have products that are a big no, no for pregnant or nursing mothers. We HIGHLY recommend checking the ingredients list and viewing our "CAUTION!" and "FYI" sections on the product page of all products you intend to use while pregnant or nursing. Always check with your doctor before using any new products while pregnant or nursing.

The ingredients of all of our products are listed on the product page to help you identify any sensitivities with certain ingredients. Different people may react differently to our products, but please read the reviews of our other customers as well as check out OSY TV for video tutorials on how to correctly use our products. It is always best to know and understand how your body reacts to various products and ingredients. If you experienced an allergic reaction, please send our OSY team a detailed description of what occurred along with the pictures. Please note that issues should be reported immediately or within 14 days of receipt of the item.

By creating an account on ohsweetyoni.com you will be able to keep record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and all things OSY!

Having an account and becoming a member is the first step to becoming an OSY Girl and being part of the squad. When you subscribe to our vagina movement, you're in for some VIP treatment! Check out our subscribe page for details. The OSY Girl rewards program is open to all customers! Sign up here

Brownie Points is our way of thanking our OSY Girls for their loyalty and rewarding you with perks to encourage and inspire you [and your pockets] along your vagina journey with us. The OSY Girl Rewards program is open to all customers! Sign up here.

There are 6 way to earn Brownie Points: 1. When you sign up for OSY Rewards and become an OSY Girl 2. When you make purchases you earn points for every purchase 3. When you refer friends you earn points 4. On your birthday we award you points as a gift 5. When you leave a product review on this website 6. When you share a photo of you and a product on our Customer Photo Gallery and follow us on Instagram + Facebook. See rewards page for more details.

Accumulate points to earn our six badges. When you graduate from one tier with enough points to earn a new badge, you get a coupon. There are six badges to be earned with corresponding dollar values: $5, $15, $10, $15, $20, $25, $30. SUPPORTER ➝ FAITHFUL ➝ DEVOTED ➝ LOYAL ➝ DOWN-ASS-CHICK ➝ RIDE OR DIE

Our six oh-so-sweet badges starting as a SUPPORTER, all the way up to the RIDE OR DIE brownie badge. These are the different membership tiers. ​ There are dollar value coupons for each tier you move up to. There are also a slew of perks, special offers and ridiculously generous gifts to be earned as you graduate with enough points to elevate you to a new badge. These increase and get juicier as you get higher up toward Ride-or-Die-ness. View our rewards chart for a thorough breakdown of our point earnings program.

Hunny, joining this rewards program, earning Brownie Points and getting the perks and coupons that come with it is so easy and beneficial that it even has us on the OSY team scratching our heads and wondering if we're giving away too much!! But we're confident that with your loyalty and if you spread the OSY word and love to all your friends and family, our generosity and commitment to our OSY Girls will come full circle.

- To send or request information on orders, or anything order related, including refunds (on select products) or tracking, please email us at: hello@ohsweetyoni.com - For product related questions, rewards, feedback, all other customer service inquiries, or just to say hi, please email us at: hello@ohsweetyoni.com - Email us at: ohsweetyoni@gmail.com with your writing/ think pieces/ essays/ stories to be featured on our blog Girl Talk. For sales, media/press or influencer inquiries, please also reach the management team at this email address.